A party or an
"Event to be Remembered"
FREQUENTLY
ASKED QUESTIONS
Here
are a few questions that are frequently asked by our
customers. We hope you will find this information helpful. Please feel
free to contact a customer service representative if you have any
additional questions or need further assistance.
We
have broken down the FAQ page into three sections to make
it easier for you to find the answers that you need. Please select a
topic:
Placing An Order
What are your office
hours?
We are open from 8 AM to 5 PM Monday through Friday.
Do I need to make an
appointment to
visit your
showroom?
If you require the
assistance of a tent specialist, we recommend that you call our
office and schedule an appointment.
What is required to place an
order?
You will be asked for your name, address, phone number, e-mail address,
a valid drivers
license or other government issued photo identification, and a major
credit card. If you do not have a major credit card, a cash deposit
equal to the replacement cost of the equipment will be collected. The
cash deposit will be refunded upon timely return of all products in the
same condition as received.
How far in advance should I
place
my order?
Advance reservations are recommended to ensure availability. We
recommend placing your reservation at least two weeks prior to the date
of your event. However, you may place your order one day in advance or
up to one year in advance. Delivery orders placed less than 48 hours in
advance may be subject to additional fees.
How long is the rental period?
Rates are for a 2-day rental period (i.e., Monday-Wednesday). Weekend
rentals are generally from Friday through Monday. If you require a
longer rental period, please contact our office for rate information.
All charges are for time out whether equipment is used or not.
When and how do I pay?
Payment is due two weeks prior to the date of delivery or will-call. If
orders are placed with less than two weeks notice, payment is due at
the time of reservation. We accept cash, checks, and all major credit
cards.
Is tax charged on my order?
There is GST & PST or HST on rental items or service fees. Tax
is also charged on
disposable items only (i.e., sterno, candles, etc.)
Can I pick up my rental items?
Yes. There is no minimum for will call orders. If you plan to pick up
the items yourself, please be sure that all items will fit safely
inside your vehicle.
Delivery &
Pick-up
Where are you located?
We are located at 12450 Keele Street, King City. Our nearest cross
street is King / Vaughan Line.
What are your delivery hours?
Our regular delivery hours are 8am-5pm Monday through Friday. For an
additional charge, delivery and/or pick-up service can be provided
after hours or on weekends and holidays. Specific time requests are
also available for an additional charge.
Is there a minimum order size
for
delivery?
Our delivery minimum is $100.00. Orders that meet or exceed the minimum
qualify for local delivery during regular business hours.
Do you charge for delivery?
Yes there is a small charge for delivery which includes pick-up. Prices
for the various delivery areas can be found in our
web store at the order form.
What do you consider your
“local” delivery area?
Our local delivery area includes Toronto and York Region, Durham Region
and Peel Region For an additional charge, delivery and
pick-up
service in other areas may be arranged. Please call our office for more
information.
Where will the equipment be
left?
Equipment will be delivered ground level to a dock, door, garage, or
yard that is immediately accessible to our trucks (within 50 feet).
Equipment must be restacked and ready for pick-up in the same manner
and place as delivered.
Will your drivers set up and
take
down the
equipment?
ASAP Tent and Party Rentals will set up and take down canopies, stage,
and dance floor.
All other equipment (tables, chairs, linen, glassware, etc.) are set up
and taken down by the client. Set-up and take down services for tables
and chairs are available at an additional charge. These arrangements
MUST be made prior to delivery and pick-up.
Can I make changes to my
order
after it has been
placed?
Final counts are due two weeks prior to the date of service, however;
changes may be made up to 48 hours prior to the date of service.
Reductions made with less than 48 hours notice are subject to a 50-75%
restocking fee. Additions made with less than 48 hours notice will be
treated as a new order and must meet all delivery requirements.
What is your cancellation
policy?
Cancellations require 48 hours notice (prior to date of service, not
day of event). Cancellations made with less than 48 hours notice are
subject to a 50-75% restocking fee.
Cleaning / Damages
What
should I do with glasses, china, and other
food service items prior to returning them?
Please scrape and rinse these items and place them in the containers in
which they were issued.
What
if I am not able to rinse the food service
items prior to return?
A cleaning fee of approximately 30% will be charged for all items
returned without being scraped or rinsed.
What
should I do with linens prior to returning
them?
Please shake linens to free of food and confetti. Please do not place
linens in plastic bags; this may lead to mildew. Use provided ASAP
linen
bags. Please return the hangers also.
What
happens if items are damaged or lost?
Responsibility for equipment remains with the customer from time of
receipt until time of return. Please be sure equipment is secured when
not in use and protected from the weather at all times. The customer
will be charged the replacement cost for damaged or missing items,
including boxes, crates, and carts.
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